Skip to content
Labs
Sign inRequest a demo

Hospitality

Guest safety and back-of-house security for hotels and resorts

Guest areas watched, back of house controlled, incidents handled with discretion, fire and evacuation planned, parking and staff attendance in the same platform.

For hotel security and operations managers

Book a property walkthroughCapabilities
A hotel with guest areas, back of house and parkingThe lobby and restaurants are guest areas, back of house and the cash office are restricted, the pool is watched, and the car park handles valet and guests.Lobbyguests · visitorsRestaurantsguest areasCash officerestrictedBack of housestaff onlyPoolwatchedCar parkvalet · guestsplates recognised
  1. Guest areas are watched discreetly.
  2. Back of house and cash offices admit staff only.
  3. Parking and valet run on plate reads.

Outcomes

What hospitality teams get

A hotel lobby with lounge seating and wooden walls

  • Safe guests

    • Discreet monitoring
    • Fast incident response
    • Fire and evacuation planned

  • Secure back of house

    • Staff-only areas
    • Cash office control
    • Deliveries checked

  • Smooth operations

    • Parking and valet
    • Staff attendance
    • Reports for management

Capabilities

Capabilities for hospitality

  • Guest areas

    Lobbies, restaurants and pools.

  • Back of house

    Staff-only access.

  • Incidents

    Handled with discretion.

  • Fire and evacuation

    Roles and mustering.

  • Parking and valet

    On the plate.

  • Staff attendance

    From badges.

A typical day

A day at the hotel, on one console

  1. Morning deliveries

    Suppliers arrive at the service entrance. Staff-only doors open for them, and each delivery is checked on video.

  2. Afternoon arrivals

    The car park reads arriving guests’ plates for valet, while the lobby is watched discreetly, with privacy masks where guests expect them.

  3. Evening

    A guest reports a lost bag in the restaurant. The duty manager opens an incident, finds the moment on video and closes it with the clip attached.

  4. Night

    A fire alarm on the fourth floor opens the cameras in its zone and starts the evacuation roles, while the fire panel stays in charge.

Solutions used

Built from RCC

The hospitality solution combines these, configured for your sites.

Video management (VMS)Live view, recording, playback, video walls and evidence export.Access controlCardholders, doors, anti-passback, mustering and lockdown.Incident managementOne queue, SOPs, dispatch, SLAs and after-action reports.Fire and life safetyPanel supervision, PA, emergency lighting and evacuation.Parking managementOccupancy, permits, bookings, lanes, guidance and EV status.

Questions

What hospitality teams ask

Can guest privacy be protected?

Yes. Privacy masks, role-based access to video and retention rules keep monitoring discreet.

How are incidents kept discreet?

Access to incidents and video follows roles, so only the people handling an incident see it, and every view is recorded in the audit trail.

Can it run across a group of hotels?

Yes. Each property runs on its own, and a group security team can see every property from one console.

Can staff attendance come from the badges they already use?

Yes. Attendance comes from access control badges, with no separate punch clocks, and reports cannot single out a person.

Does it work with our fire panels?

RCC supervises fire panels from EST, Simplex, Notifier, Siemens and others, and the fire panel stays in charge of life safety.

Walk through your hotel with us

Share a floor plan and the systems you run: cameras, doors, fire panels and parking. We will show your hotel in RCC on your own equipment.

Book a property walkthroughAll industries