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RCC · Command and response

Command and control for cities and large estates

One picture of incidents, units, cameras and sensors; call-taking and dispatch; public warning; citizen service requests; and the city’s performance, from one command centre.

Book a control-room walkthroughHow it works
A city command centre with every domain reporting in and instructions going outA command centre sits in the middle. Around it are police, traffic, utilities, environment sensors, citizen requests, emergency calls, field crews and cameras. Events flow in from each, and instructions and warnings flow out.emergency callstrafficutilities · SCADAenvironmentfield crewspublic warningcitizen requestscamerasCommand centreone city picture
  1. Every domain reports into one picture: calls, traffic, utilities, sensors, requests and cameras.
  2. Operators correlate, prioritise and dispatch from the same screen.
  3. Units, crews and public warnings go out from the centre, and every action is recorded.

Capabilities

What command and control in RCC does

  • City picture

    One map of incidents, units, cameras, sensors, requests and warnings.

  • Call-taking

    Caller location, protocol questions, duplicate-call matching and the nearest cameras attached.

  • Dispatch and units

    Unit status, live tracking, routing with arrival estimates, signal priority and mutual aid.

  • Public warning

    CAP 1.2 alerts targeted by area, through cell broadcast, sirens, public address, road signs, apps and SMS.

  • Service requests

    Requests from apps, WhatsApp, phone and web, with duplicates merged, department queues, SLAs and updates to the citizen.

  • Utilities and mobility

    Water, street lighting, waste routes, drains, power and traffic signals in the same picture.

  • Environment and hazards

    City sensor domains with thresholds and time-to-threshold prediction.

  • Crisis mode

    ICS and ISO 22320 roles, incident action plans, resource requests and situation reports.

  • Performance

    A KPI catalogue including ISO 37120, 37122 and 37123, computed from what the centre actually handled.

  • Coverage assurance

    Working, degraded and offline cameras by area, with probable causes and SLA trends.

In the product

A room for every incident

Opened from the incident with the people its roles name: operators, guards in the field and invited agencies, sharing messages, live views and sealed evidence.

RCC Command incident room for an intrusion at zone Z-4: the operator, a guard and a police guest exchange messages, a shared live camera view and a sealed field photo. The room is marked quantum-safe and restricted.

In the product

Push-to-talk on the guard’s phone

Talkgroups on the phone, with the hardware button where the device has one. Holding Emergency gives the guard the floor, shares the location and opens an incident at once.

RCC push-to-talk on two phones: a talkgroup screen with a large hold-to-talk button and an emergency button, and the emergency screen, which shares the location, alerts the control room and opens an incident.

How it works

From a call to a closed incident

  1. Bring the city in

    Connect cameras, sensors, utilities and channels.

  2. See one picture

    Everything on one map, by area and priority.

  3. Act

    Dispatch units, warn the public, open work orders.

  4. Measure

    KPIs from what the centre handled.

Where it is used

Who runs a command centre on RCC

  • Smart city command centres

    Integrated command and control for municipal corporations.

  • Police control rooms

    Calls, dispatch and investigations.

  • Large campuses and ports

    Estate-wide operations with many agencies.

On the RCC platform

Stronger next to the rest of RCC

Calls, camera analytics and sensor alarms all become incidents in one queue, each with its place on the map and the cameras around it.

The RCC platformIntegrationsSecurity
Incident managementOne queue, SOPs, dispatch, SLAs and after-action reports.Traffic managementViolations, review, e-challans, disputes and a citizen portal.Crowd managementDensity, flow and queues with alerts that start SOPs.

Questions

What buyers ask

Can it sit over existing city systems?

Yes. It brings in third-party VMS, SCADA, sensors and service-request channels through connectors and open standards such as NGSI-LD and CAP.

Design your command centre with us

Tell us which departments, cameras and systems the centre must bring together. We will map them to RCC and show the result on your own equipment.

Book an ICCC design workshopAll solutions